Responsible Gaming at no1ji

Our Commitment to Responsible Gaming

At no1ji, responsible gaming is not just a policy — it's a core value that guides everything we do. We believe that online casino gaming, sports betting, and other gaming activities should remain a fun, entertaining leisure activity, never a source of financial hardship, emotional distress, or personal problems. That's why we've built comprehensive responsible gaming tools and safeguards directly into our platform, making it easy for Filipino players to set limits, monitor their gaming activity, and take breaks whenever needed.

We recognize that for most players, gaming is an enjoyable pastime that fits comfortably within their entertainment budget and lifestyle. However, we also acknowledge that a small percentage of players may develop problematic gaming behaviors that negatively impact their finances, relationships, work, or mental health. Our responsible gaming program is designed to support all players — from casual gamers who want to set precautionary limits, to those who need more intensive interventions like self-exclusion or professional counseling.

As a licensed gaming operator serving the Philippine market, no1ji complies with all responsible gaming requirements established by regulatory authorities. We work closely with PAGCOR (Philippine Amusement and Gaming Corporation) and other gaming regulators to implement best practices in player protection, underage gaming prevention, and problem gambling intervention. Our customer support team receives ongoing training in responsible gaming principles and is equipped to recognize warning signs and provide appropriate assistance.

Understanding Responsible Gaming

What is Responsible Gaming?

Responsible gaming means making informed decisions about gaming activities and maintaining control over the time and money you spend. It involves:

• Setting and respecting personal limits on deposits, losses, and gaming time;
• Viewing gaming as entertainment, not as a way to make money or solve financial problems;
• Playing with money you can afford to lose without impacting essential expenses like rent, bills, or family needs;
• Balancing gaming with other activities like work, family time, hobbies, and social connections;
• Recognizing warning signs of problematic gaming behavior and seeking help when needed;
• Understanding that losses are part of gaming and not chasing losses by increasing bets or playing beyond your budget.

Gaming Should Be Fun, Not Stressful

If gaming stops being fun and starts causing stress, anxiety, financial problems, or conflict with family and friends, it's time to reassess your gaming habits. Healthy gaming is characterized by:

• Enjoying the thrill of games, bonuses, and wins without feeling compelled to play;
• Feeling in control of when and how much you play;
• Accepting losses without feeling the need to immediately win the money back;
• Being able to stop gaming at any time without experiencing withdrawal symptoms or irritability;
• Maintaining positive relationships and fulfilling responsibilities despite gaming activities.

Responsible Gaming Tools at no1ji

no1ji provides a comprehensive suite of responsible gaming tools designed to help Filipino players maintain control over their gaming activities. All tools are accessible through your account settings and can be activated or modified at any time:

Deposit Limits

Set daily, weekly, or monthly limits on the amount of money you can deposit into your no1ji account. Once a limit is reached, you will be unable to deposit additional funds until the time period resets. Deposit limits are processed immediately and can be:

• Increased: Takes effect after a 24-hour cooling-off period to allow for careful consideration;
• Decreased: Takes effect immediately to provide instant protection;
• Removed: Requires a 7-day waiting period during which your account remains under the existing limit.

Example: Set a weekly deposit limit of ₱5,000 to ensure you don't spend more than you budgeted for entertainment.

Loss Limits

Control the maximum amount you can lose over a specified period (daily, weekly, or monthly). When your net losses reach the set limit, you will be prevented from placing additional bets until the period resets. This tool helps prevent chasing losses and ensures you never exceed your entertainment budget.

Session Time Limits and Reminders

Set time-based reminders to alert you after playing for a certain duration (e.g., 1 hour, 2 hours, 4 hours). These reality checks display your current session time, total wagered, and net win/loss, helping you stay aware of how long you've been playing and maintain a healthy balance between gaming and other activities.

Cool-Off Periods

Take a short break from gaming without permanently closing your account. Cool-off periods allow you to temporarily suspend your account for 24 hours, 7 days, or 30 days. During a cool-off period:

• You cannot log in to your account or place bets;
• You will not receive promotional communications or bonus offers;
• Existing balances remain secure and accessible after the cool-off period expires;
• You can still contact customer support for account-related inquiries.

Cool-off periods are ideal for players who want to take a temporary step back, reassess their gaming habits, or simply take a break without the permanence of self-exclusion.

Self-Exclusion

Self-exclusion is a powerful tool for players who recognize they need a longer break from gaming. When you self-exclude from no1ji, your account is closed for a minimum of 6 months or permanently, depending on your choice. Self-exclusion is immediate and cannot be reversed during the exclusion period. During self-exclusion:

• Your account is immediately deactivated and you cannot log in;
• You cannot place bets, deposit funds, or access any gaming features;
• Remaining account balances can be withdrawn following standard withdrawal procedures;
• You will be removed from all marketing communications and promotional lists;
• no1ji will take reasonable measures to prevent you from creating new accounts;
• After the minimum exclusion period expires, you must contact customer support to request account reactivation (subject to a 24-hour cooling-off period).

Reality Checks

Receive periodic pop-up notifications during gaming sessions that display:

• Total time spent playing in the current session;
• Total amount wagered (bets placed);
• Net win/loss for the session;
• Current account balance.

Reality checks help you maintain awareness of your gaming activity and make informed decisions about whether to continue playing or take a break.

Protecting Minors from Underage Gaming

no1ji is committed to preventing underage gaming and strictly enforces the 21+ age requirement in accordance with Philippine gaming regulations. We implement multiple safeguards to protect minors:

• Age Verification: All new accounts undergo age verification checks using government-issued identification documents. Players who cannot provide valid proof that they are 21 years or older are denied account registration.
• Parental Controls: We encourage parents and guardians to monitor their children's internet usage and implement parental control software to block access to gaming websites.
• Educational Resources: no1ji provides information to help parents understand the risks of underage gaming and recognize warning signs that a minor may be attempting to access gaming sites.
• Reporting Mechanism: If you become aware of a minor attempting to create an account or participate in gaming activities on no1ji, please report it immediately to our customer support team so we can investigate and take appropriate action.

Advice for Parents and Guardians

Parents and guardians play a critical role in protecting minors from underage gaming. We recommend the following steps:

• Talk to your children about the risks associated with online gaming and gambling;
• Monitor internet usage and maintain open communication about online activities;
• Use parental control software and filtering tools to block access to gaming websites;
• Secure your payment methods (credit cards, e-wallets) to prevent unauthorized use;
• Be aware of warning signs such as unexplained money requests, changes in behavior, or secretive internet usage;
• Set a positive example by practicing responsible gaming yourself if you participate in gaming activities.

How to Activate Responsible Gaming Tools

Activating responsible gaming tools at no1ji is simple and can be done in just a few steps:

1. Log in to your no1ji account using your username and password;
2. Navigate to your account settings by clicking on your profile icon or username;
3. Select "Responsible Gaming" from the settings menu;
4. Choose the tool you want to activate: deposit limits, loss limits, session reminders, cool-off period, or self-exclusion;
5. Set your preferred limits or time periods and confirm your selection;
6. Review the confirmation message to ensure your limits are correctly set.

You can modify or remove limits at any time through the same settings menu, though increases and removals are subject to waiting periods to encourage thoughtful decision-making. If you need assistance activating responsible gaming tools, our customer support team is available 24/7 to guide you through the process.

Our Ongoing Commitment

Responsible gaming is an ongoing commitment that requires continuous effort from both no1ji and our players. We regularly review and update our responsible gaming policies, tools, and training programs to reflect best practices and emerging research in player protection. We collaborate with gaming regulators, mental health professionals, and responsible gaming organizations to ensure that no1ji remains a safe, secure, and enjoyable platform for Filipino players.

If you have feedback, suggestions, or concerns about our responsible gaming practices, please contact our customer support team. We take all player feedback seriously and use it to improve our services and better serve the Filipino gaming community.