no1ji Privacy Policy

1Information We Collect

no1ji collects various types of personal information to provide, maintain, protect, and improve our gaming services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account with no1ji, you voluntarily provide personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (passport, driver's license, National ID, UMID, or other valid Philippine IDs);
• Contact Information: Email address, mobile phone number, residential address, postal code;
• Account Credentials: Username, password, and security questions;
• Financial Information: Payment method details (bank account numbers, e-wallet accounts such as GCash or PayMaya, credit/debit card information), transaction history, deposit and withdrawal records;
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), selfies for identity verification purposes;
• Communication Records: Content of messages, emails, live chat conversations, phone calls, and other communications with our customer support team.

1.2 Information Collected Automatically

When you access and use the no1ji Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address, device ID), screen resolution, mobile network information;
• Connection Information: IP address, internet service provider, geographic location (country, city, region based on IP address), time zone;
• Usage Data: Pages visited, features used, games played, time spent on the Platform, click patterns, navigation paths, referring/exit pages, date and time stamps;
• Gaming Activity: Bets placed, games played, bet amounts, winnings and losses, gaming patterns, bonus usage, tournament participation;
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, local storage, and other tracking technologies (see Section 8 for details).

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, payment method validation, fraud detection signals from GCash, PayMaya, banks, and card networks;
• Identity Verification Services: Age verification, identity authentication, anti-fraud checks conducted by third-party verification providers;
• Marketing Partners: Information about referrals, affiliate traffic sources, marketing campaign performance;
• Publicly Available Sources: Information from public databases, social media profiles (only if you choose to connect your social media accounts), and other publicly accessible sources for verification purposes.

2How We Use Your Information

no1ji processes your personal information for the following purposes, all of which are necessary to provide our gaming services, comply with legal obligations, and protect the security and integrity of our Platform:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your gaming account;
• Authenticate your identity and verify your age (21+ requirement);
• Process deposits, withdrawals, and other financial transactions;
• Provide access to games, sports betting, bonuses, and promotional offers;
• Track gaming activity, bet history, and account balances;
• Enable participation in tournaments, competitions, and loyalty programs;
• Communicate with you about your account, transactions, and Platform updates.

2.2 Legal and Regulatory Compliance

• Comply with Philippine gaming regulations and licensing requirements;
• Verify your identity and conduct Know Your Customer (KYC) checks;
• Prevent underage gaming and enforce age restrictions;
• Detect and prevent money laundering, terrorist financing, and other financial crimes;
• Comply with anti-fraud regulations and reporting obligations;
• Respond to legal requests, court orders, and regulatory inquiries;
• Maintain records required by law and regulatory authorities;
• Report suspicious transactions to relevant Philippine authorities.

2.3 Security, Fraud Prevention, and Platform Integrity

• Detect and prevent fraudulent activity, bonus abuse, and prohibited conduct;
• Identify duplicate accounts, collusion, and gaming manipulation;
• Monitor for security threats, unauthorized access, and cyberattacks;
• Protect against cheating, exploitation of game vulnerabilities, and unfair practices;
• Investigate disputes, rule violations, and terms of service breaches;
• Enforce our Terms and Conditions and protect our legal rights;
• Ensure fair play and game integrity for all users.

2.4 Responsible Gaming and Player Protection

• Implement responsible gaming tools (deposit limits, loss limits, self-exclusion);
• Monitor gaming patterns for signs of problem gambling behavior;
• Provide support and resources for responsible gaming;
• Enforce self-exclusion requests and prevent circumvention;
• Protect vulnerable players and prevent gaming-related harm.

2.5 Customer Support and Communication

• Respond to your inquiries, questions, and support requests;
• Provide technical assistance and troubleshooting;
• Send transactional notifications (deposit confirmations, withdrawal updates, bonus credits);
• Deliver important account security alerts and Platform announcements;
• Resolve disputes and handle complaints;
• Improve the quality and effectiveness of our customer service.

2.6 Marketing and Promotional Communications

With your consent, we may use your information to:

• Send promotional emails about bonuses, special offers, and new games;
• Deliver personalized marketing messages based on your gaming preferences;
• Provide information about tournaments, competitions, and loyalty rewards;
• Send SMS notifications about exclusive promotions (with your consent);
• Display targeted advertisements on the Platform.

You can opt out of marketing communications at any time by adjusting your account preferences, clicking the unsubscribe link in emails, or contacting customer support. Opting out of marketing communications will not affect transactional or service-related messages.

2.7 Platform Improvement and Analytics

• Analyze Platform usage patterns and user behavior;
• Improve game selection, features, and user experience;
• Develop new products, services, and features;
• Conduct market research and trend analysis;
• Optimize Platform performance, speed, and functionality;
• Test new technologies and gaming innovations.

3Legal Basis for Processing Personal Data

Under the Data Privacy Act of 2012 and its implementing rules and regulations, no1ji processes your personal data based on the following legal grounds:

3.1 Contractual Necessity

Processing your personal information is necessary to perform our contract with you (the Terms and Conditions you agreed to when registering) and to provide the gaming services you requested. Without this information, we cannot create your account, process transactions, or deliver gaming services.

3.2 Legal Obligation

We are legally required to process certain personal information to comply with Philippine gaming regulations, anti-money laundering laws, tax obligations, age verification requirements, and other legal mandates imposed by regulatory authorities.

3.3 Legitimate Interest

We process personal information based on our legitimate business interests in:

• Preventing fraud, money laundering, and criminal activity;
• Maintaining Platform security and integrity;
• Improving our services and user experience;
• Conducting data analytics and business intelligence;
• Protecting our legal rights and enforcing our terms;
• Promoting responsible gaming and player protection.

We carefully balance these legitimate interests against your privacy rights and ensure that our processing does not override your fundamental rights and freedoms.

3.4 Consent

For certain processing activities, particularly marketing communications and non-essential cookies, we rely on your explicit consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

4Information Sharing and Disclosure

no1ji does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality and data protection obligations:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, credit card networks, and other payment providers to process deposits and withdrawals;
• Gaming Suppliers: Licensed game developers and providers who supply slots, live casino games, and other gaming content;
• Identity Verification Services: KYC/AML compliance providers who verify your age, identity, and address;
• Cloud Storage Providers: Secure data storage and hosting services;
• Customer Support Platforms: Live chat, email, and ticketing system providers;
• Marketing and Analytics Services: Email service providers, analytics platforms, advertising networks;
• Security Services: Fraud detection, cybersecurity, and anti-cheating technology providers.

All service providers are contractually obligated to protect your personal information, use it only for the specific purposes we authorize, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to Philippine government agencies, regulatory authorities, and law enforcement when:

• Required by law, regulation, court order, or legal process;
• Necessary to comply with gaming licensing requirements;
• Required to report suspicious transactions under anti-money laundering laws;
• Responding to valid legal requests for information;
• Cooperating with criminal investigations or regulatory inquiries;
• Protecting our legal rights, property, or the safety of our users.

4.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your data.

4.4 With Your Consent

We may share your personal information with other third parties when you explicitly consent to such sharing or direct us to do so.

5Data Security and Protection

no1ji takes data security seriously and implements comprehensive technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption;
• Secure Infrastructure: Our Platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security monitoring;
• Access Controls: We implement role-based access controls to ensure that only authorized personnel can access personal information, and only to the extent necessary for their job functions;
• Authentication: User accounts are protected by strong password requirements, and we encourage users to enable two-factor authentication for enhanced security;
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and address potential security risks;
• Data Segregation: Personal information is segregated from other data and stored in secure, access-controlled databases.

5.2 Administrative Security Measures

• Employee training on data protection and privacy best practices;
• Confidentiality agreements requiring employees to protect user information;
• Background checks for personnel with access to sensitive data;
• Incident response procedures for data breaches and security incidents;
• Regular review and update of security policies and procedures;
• Third-party audits of security controls and compliance.

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone;
• Enable two-factor authentication when available;
• Log out after each session, especially on shared devices;
• Keep your contact information updated so we can reach you about security issues;
• Be vigilant against phishing attempts and report suspicious communications;
• Monitor your account activity and report unauthorized transactions immediately.

5.4 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission of the Philippines as required by law. Notifications will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.

6Data Retention and Storage

6.1 Retention Period

no1ji retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods include:

• Active Account Data: Personal information associated with active accounts is retained for the duration of your relationship with no1ji;
• Transaction Records: Financial transaction data is retained for at least seven (7) years as required by Philippine tax and anti-money laundering laws;
• KYC/Verification Documents: Identity verification documents are retained for at least five (5) years after account closure to comply with regulatory requirements;
• Gaming Activity Logs: Bet history and gaming activity records are retained for at least five (5) years for dispute resolution and regulatory compliance;
• Communication Records: Customer support communications are retained for three (3) years for quality assurance and dispute resolution purposes;
• Marketing Data: Marketing preferences and promotional communications are retained until you opt out or request deletion.

6.2 Closed Account Data

When you close your account, we will continue to retain certain information as required by law or for legitimate business purposes, including fraud prevention, dispute resolution, and regulatory compliance. After the applicable retention period expires, we will securely delete or anonymize your personal information.

6.3 Data Storage Location

Your personal information is primarily stored on secure servers located in the Philippines or in secure data centers operated by our trusted cloud service providers. In some cases, data may be transferred to and processed in other countries where our service providers maintain facilities, but only under strict data protection safeguards and in compliance with Philippine data privacy laws.

7Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

7.1 Right to Be Informed

You have the right to be informed about the collection, use, and processing of your personal information. This Privacy Policy serves as our primary means of informing you about our data practices.

7.2 Right to Access

You have the right to access your personal information in our possession and obtain copies of your data. You can view most of your personal information by logging into your no1ji account. For additional information, you may submit a request to our customer support team.

7.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update your contact information, address, and other account details through your account settings. For changes to identity information, you may need to provide updated verification documents.

7.4 Right to Erasure or Blocking

You have the right to request deletion or blocking of your personal information in certain circumstances, such as when:

• The data is no longer necessary for the purposes it was collected;
• You withdraw consent and there is no other legal ground for processing;
• The data was processed unlawfully;
• The data must be deleted to comply with legal obligations.

However, we may retain certain information as required by law, for legitimate business purposes, or to fulfill our legal obligations.

7.5 Right to Object

You have the right to object to the processing of your personal information in certain circumstances, including:

• Processing based on legitimate interests;
• Direct marketing communications (you can opt out at any time);
• Automated decision-making and profiling.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.7 Right to Damages

You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer:

• Email: [email protected] or [email protected]
• Live Chat: Available 24/7 on our website
• Subject Line: "Privacy Rights Request"

We will respond to your request within fifteen (15) days and will verify your identity before processing requests involving access to or deletion of personal information.

7.9 Filing a Complaint

If you believe we have violated your privacy rights or mishandled your personal information, you have the right to file a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Website: www.privacy.gov.ph

8Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners about how users interact with their sites.

8.2 Types of Cookies We Use

no1ji uses the following types of cookies and similar tracking technologies:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic Platform functionality, security, and navigation. These cookies enable core features like account login, session management, and secure transactions.	Session or up to 1 year
Performance Cookies	Collect information about how you use the Platform, including pages visited, time spent, and errors encountered. Help us improve Platform performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences and settings (language, region, display options) to provide enhanced and personalized features.	Up to 1 year
Marketing Cookies	Track your activity across websites to deliver personalized advertisements and measure marketing campaign effectiveness. Require your consent.	Up to 2 years

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies;
• Block all cookies or only third-party cookies;
• Block cookies from specific websites;
• Receive notifications when cookies are set.

Please note that disabling essential cookies may affect the functionality of the no1ji Platform, and you may not be able to use certain features or access your account.

8.4 Other Tracking Technologies

In addition to cookies, we may use:

• Web Beacons (Pixels): Small graphic images embedded in emails and web pages to track user activity and email engagement;
• Local Storage: Browser storage mechanisms to save data locally on your device for improved performance;
• Device Fingerprinting: Collection of device attributes to identify unique devices for security and fraud prevention purposes;
• Analytics Tools: Third-party analytics services (e.g., Google Analytics) to understand user behavior and improve our Platform.

9Third-Party Services and Links

9.1 Third-Party Service Providers

The no1ji Platform integrates with various third-party services, including payment processors (GCash, PayMaya, banks), gaming suppliers, and analytics providers. These third parties have their own privacy policies governing their collection and use of your information. We encourage you to review their privacy practices before using their services.

9.2 Links to External Websites

Our Platform may contain links to external websites operated by third parties. no1ji is not responsible for the privacy practices or content of these external sites. When you click on an external link and leave our Platform, you are subject to the privacy policy of the destination website.

9.3 Social Media Integration

If you choose to connect your no1ji account with social media platforms or share content on social networks, those platforms may collect information about your activity on our Platform according to their own privacy policies. We do not control the data collection or use practices of social media platforms.

10Changes to This Privacy Policy

no1ji reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this document;
• Notify you via email to the address associated with your account;
• Display a prominent notice on the Platform;
• In some cases, request your renewed consent to the updated practices.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the no1ji Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.